Terms


Terms and Conditions

By purchasing from Joanna Corney you are automatically agreeing to the terms and conditions stated below.

Copyright

All designs and elements within the designs are copyright of Joanna Corney 2013. All rights reserved. All copyright, design rights and intellectual property rights existing to our designs, products and images will remain the property of Joanna Corney.

You may not copy, modify, reproduce, distribute, publish, download, display, transfer, license, sell, create derivative works from, post or transmit any of Joanna Corney's designs, products or content on this website in any form or by any means

All products are for personal use only and are not to be re-sold in any form

Payment and Security 

We keep all customers information confidential and do not share any information with any outside parties under any circumstances.

All payments are processed securely either through Paypal or via Bacs transfer. We use Paypal for your convenience and security, as it offers buyer protection.

Payment must be cleared before any order is sent.

Stock Availabilty 

All products are made to order, please take note of the turn around time for each specific product. We do sometimes have a small amount of stock available, so if there is an urgent requirement for the order then please contact us.

Delivery

All UK orders are sent via Royal Mail first class or next day courier for larger orders.

We aim to dispatch all orders within 2-4 days of ordering. As we make some products to order like our lampshades and cushions, these may take slightly longer. 

Refunds and Returns

If you are unhappy with your order you have 14 days to receive a refund. Please return the product in it's original packaging and you will then receive a refund minus the shipping cost. We accept no responsibility for goods that have been damaged in transit back to us, so please ensure use of adequate packaging. Please so let us know if you would like a refund before sending it back to us.

Bespoke size lampshades are non-refundable, unless damaged at the point of receipt or faulty.

Products

Due to the nature of screen printing, please be aware that there may be slight colour or pattern defects that can happen during manufacture. This is the beauty of this traditional method, but if you are unhappy with the product then please contact us within 7 days of receiving the product.

Care

Unless otherwise stated in the product description, we strongly recommend hand-washing with mild detergent our fabric products, cushions and bags.

Iron on the reverse side.

Product Description

All computer monitors display colours in different ways so we cannot guarantee the product will be exactly as you see it on your screen. We strongly recommend reading each product description for their size, colour, material, design and postage before you go ahead with your purchase.

Wallpaper

Please make sure that you have ordered enough rolls of your required wallpaper as slight colour variations do occur between batches. Please be aware of this when ordering a sample, as there may be a slight colour variation between a sample provided and actual products purchased. We cannot accept responsibility for any such colour variation.

Our wallpaper is a non-woven base and when hanging the decorator needs to paste the wall rather than the paper

Paste will damage the surface of the wallpaper, so please take care when hanging. We cannot accept responsibility for marks or damage caused by paste.

Please check your wallpaper within 7 days of receipt. Should paper be considered faulty please contact us. If you are unsatisfied with your paper then please contact us as soon as you can. We cannot accept any responsibility after the paper has been hung.